TERMS & CONDITIONS

Please feel free to contact us about any of the following, as we are always here to help and to make your experience as easy as possible.

The content on this website is basically general information AudioUAE, the brands and products we proudly represent in the UAE. The contents will be subject to change without prior notice.

AudioUAE will contain information, images and logos that are copyrighted by either us or the brands we represent, therefore nothing should be reproduced that is on this website.

If there are any general errors at no time will AudioUAE be made liable for such mistakes. In such circumstances, we will do our very best to rectify this situation immediately.

All information that is given is at the consumers own risk and AudioUAE will not be liable for such information. It is the responsibility of the consumer to ensure all products meet their specifications. If you are unsure about anything, please ask.

Contact Us

If you have any questions, however big or small about our products, orders, or are looking for some advice, please do not hesitate to contact us.

Phone: Tel: +971 43205452

Email: info@audiouae.com

CONTACT TIMES

Sunday to Thursday: 9am to 5pm

Friday & Saturday: Closed

If you email us outside of our contact times we will endeavour to reply to you ASAP.

Location

(HEAD OFFICE AND BUSINESS OPERATIONS)

708 Le Solarium Building

Silicon Oasis

PO Box 128255

Dubai

United Arab Emirates

Payment Methods

AudioUAE accepts payment from Mastercard, Visa, Paypal, Discover

Credit terms –4 month credit card

Shipping & Delivery

Deliveries can be to any address as long as the address at which the payment card is registered is also present on the order. All deliveries must be signed for and a valid Emirates ID presented (except items sent by courier and are small enough to be put through a letterbox). Please make sure to keep the receipt enclosed with your goods.

 

Deliveries are free for orders over AED 1,000 in the UAE. We can also deliver to other countries in the GCC (Saudi Arabia, Kuwait, Oman, and Bahrain), unless a specific brand is already being represented in that country. The cost for shipping will vary, so will the local country taxes to any GGC state. All these charges are a cost to the customer.

 

All delivery timescales are subject to product availability and delivery slots. As a lot our products are unique and high quality, many items are either hand mand or made to order through the manufacturer. Therefore, there will be variations in waiting times for specific brands and products. However, it must be said, every item on AudioUAE is worth waiting for.

 

Covid-19 has actually put a massive strain on the world’s supply of hi-end electronic audio devices and consumables. In matter of fact, with the lockdowns and less people going out, more people are staying in at home and rediscovering listening to music again. This in turn has put pressure on manufacturers to meet production demands which has resulted in many delays. So, if you have a particular question about the lead time of a specific item, please feel free to ask us.

Deliveries of stock items may take between 2-5 working days before delivery, dependent on where you live in the UAE. This will be longer if items have to be shipped to other GCC countries.

Deliveries of items that are not in stock will be dependent on the availability from the particular manufacturer. We will try to give you the most accurate timescale as we are given from the manufacturer ourselves. We will send you an email to inform you of the situation, however, if you don’t receive an email within 48hrs after a purchase, please contact us on info@audiouae.com.

Deliveries will not be sent to a PO BOX or a shipping agent addresses.

If a product is not in stock, you can either pay for the item in full or give a 50%-part payment, of which the remaining 50% must be made before the item is ready to be delivered.

 

Delivery will be between the hours of 9am and 6pm; Saturday – Thursday. We are unable to confirm an exact time.

 

AudioUAE will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

 

Whilst every reasonable effort shall be made to keep a delivery time and date, AudioUAE shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from AudioUAE to the customer upon delivery of such goods to the customer.

 

Cancellations can be made within 24hrs of the order. Please contact info@audiouae.com to confirm the cancellation.

Q&A

We strive to ensure that all our customers are happy and satisfied with all the products that are purchased from us, so if you have any questions, it is always best to ask first, before you buy anything. We want you to come back, time and time again, so we want you to be pleased with all your purchases and the customer service you receive.

Can I exchange my purchase?

Dependent on the brand and product will determine if it can be exchanged. Many of our items are expensive, made to order, hand or customer made, so the manufacturers will be reluctant to take back something that has been made specifically. Therefore, the chances of having an exchange will be low. We will do our very best to try to accommodate your needs but it is so important you are sure you are ordering the correct item before placing any order.

We have an experienced dedicated team on hand to give friendly advice. So please ask if you have any question before placing an order.